By purchasing a ticket by telephone, in person over the counter, via the website or via an agency, you are agreeing to our terms and conditions of sale.
We sell tickets on behalf of our clients including concert/show/event organisers, artists and venues. Our clients decide the face value price of the tickets and when a ticket is sold we pay our clients the money collected from the sale of that ticket.
Booking Fee: All tickets include a booking fee where stated. It applies to all payment types and is waived for tickets priced under £8.50. The fee contributes to our ticketing system; ticket sales and fulfilment costs. Less than 50% of our income is generated through support from Scottish Government, Local Authority, Trusts and Foundations, corporate sponsors and individuals. Alongside other income streams such as ticket sales, conference & event and catering income, the booking fee helps us to stay an effective business, which in turn, allows us to reinvest in Horsecross Arts (charity no. SC022400) and the services we provide.
Delivery Fee: This fee covers the printing of the tickets and delivery cost, which is currently £2.
Tickets may be purchased online, by telephone or in person at Perth Theatre Box Office. Please check the name of the show, venue, date, time and price prior to purchase. You must inform Perth Theatre and Concert Hall of any change of address, contact phone number or email address both before and after receipt of tickets.
All tickets, price types and discounts are subject to availability, can be changed and/or withdrawn without prior notice and do not apply to tickets already purchased. Perth Theatre and Concert Hall reserves the right to introduce offers and price changes without prior notice. The price of the ticket shall be the price set at the time we accept your order.
Where a concession is claimed, proof of identity and concession entitlement may be required. Please make your concession requirements known at point of sale. Concession types and availability may vary and cannot be added retrospectively. Reductions may be limited for certain events. Certain concessions may not be available online - please contact our Box Office.
If you or any member of your party has additional support needs please raise these when booking and we will endeavour to help you with your booking requirements. If you require a wheelchair space, please inform the Box Office at the point of booking and ask about our free carer spaces.
Where you are making a booking on behalf of a number of people, you accept these terms and conditions on behalf of all members of your party.
Tickets you purchase are for personal use. Tickets must not be resold at a higher price than face value. Perth Theatre and Concert Hall has the right to cancel tickets that have been resold at a higher price without prior notification and the holder may be refused entry. This is an important reason why you should only buy tickets from a reputable source.
Only one discount can apply to any one ticket.
Perth Theatre and Concert Hall reserves the right to introduce discounts and special offers at any time - these cannot be applied to tickets already purchased and will apply to the face value of the ticket (where applicable there is no discount to the booking fee).
Arts Worker discounts are available for some performances with a valid BECTU, EQUITY, Scottish Society of Playwrights or valid staff card from a publicly funded arts organisation in the United Kingdom. Please contact our Box Office to book.
Lost or forgotten reserved seated tickets can be reprinted at a cost of 50p per ticket with proof of ID. General admission or standing tickets cannot be reprinted.
If a performance is cancelled, you will be offered a rescheduled date where possible, a credit to your account (inc. booking fee) or a refund of the ticket/s (excl. booking fee).
Tickets for a specific date or period of performance cannot be cancelled and are non-refundable. Consumer cancellation rights apply to the purchase of Memberships and Gift Vouchers. You have the right to cancel these goods within 14 days without giving any reason. The right to cancellation will expire after 14 days from the day of purchase. If you wish to cancel, you must inform us by letter sent by post or by email and return Gift Vouchers to us at your own cost.
We will only refund tickets if the performance has been cancelled.
If a booking fee has been charged, this will not be returned for any refunds. Postage fees are non-refundable.
Perth Theatre and Concert Hall gift vouchers and account credit are valid for 2 years from transaction date. Consumer cancellation rights apply to the purchase of gift vouchers. You have the right to cancel these goods within 14 days without giving any reason. The right to cancellation will expire after 14 days from the day of purchase. If you wish to cancel, you must inform us by letter sent by post or by email and return gift vouchers to us at your own cost.
For your protection and in accordance with the Data Protection Act 1998, we take your contact details so that we can get in touch in the event of a cancellation; authorise a credit/debit card transaction; mail out your tickets, if requested; and keep you informed of future events. From time to time, we will send you information about similar concerts and activities using the information you have provided. If you would like to update your contact preferences, please let us know.
Our Privacy Policy can be found here.
We may use and disclose anonymous aggregate booking information (excluding credit card details) with external agencies (e.g. Creative Scotland) for the purpose of analysis and research. Perth Theatre and Concert Hall will take all reasonable steps to ensure the security of data within this process.
For your information, protection and the comfort of all customers, Perth Theatre and Concert Hall reserves the right to refuse admission in reasonable circumstances including for health and safety, licensing reasons or aggressive behaviour.
For the security of everyone in our venues, we operate a bag searching policy. All bags belonging to visitors may be subject to a search by our staff.
Large bags and backpacks and items of luggage are not permitted in the venues.
Please keep an eye on your belongings and don't leave bags unattended at any time.
Food and drinks from outside the venues are generally not permitted. Items required for medical purposes must be sealed and declared to our Visitor Experience Team on entry.
Water bottles must still be sealed/unopened and are the only item of drink allowed. Drinks containers can be topped up with water at the bar, however they may not be allowed at standing gigs or some other shows due to security risks.
Latecomers may be asked to wait for a suitable break in the performance before taking their seats.
In exceptional circumstances we may provide alternative seats to those specified on the ticket.
No audio or visual recording equipment is allowed. Any person found with these may be asked to leave the venue and the recorded material may be destroyed.
By purchasing a ticket you consent to the filming and sound recording of your participation in any performance as a member of the audience. If you do not wish to be recorded as part of the audience please inform a member of staff.
Perth Theatre and Concert Hall may make alterations to the published programme and/or cast for reasons beyond its control.
Tickets are required for each child attending a performance for health and safety. Some performances and/or specific zones may have age restrictions. It is the responsibility of the ticket holder to check any restrictions before they purchase tickets.
Tickets may be restricted to a maximum number per person for certain events.
Adult Supervision: All attendees under 16 must be accompanied by an adult aged 18 or over.
Please switch off mobile phones and smart devices; filming and photography is generally not permitted during performances.
Everyone is entitled to enjoy the performance, please refrain from disturbing other audience members.
Please be aware that other members of the audience may stand up during the performance during rock and pop events.
If you experience problems during a performance please contact a member of staff so that we can do our best to resolve the issue at the time.
The management reserves the right to change the programme due to unforeseen circumstances. All ticket holders will be notified of any changes, if practicably possible.
The management reserves the right to change the start and finish times of any performance.
In the event of a cancellation, ticket holders will be notified in advance, where practicably possible.
Artists, programme and performance details are correct at the time of sale or print publication. However, on occasion changes may be unavoidable.
Perth Theatre and Concert Hall or its agents may carry out film or sound recording in or around our venues. By purchasing tickets you consent to you and your party being included in any recording, and to its exploitation, without payment.
Perth Theatre and Concert Hall occasionally acts as a box office for external events. These events are not promoted by Perth Theatre and Concert Hall and we take no responsibility for any aspect of their programme or operation. Any queries should be directed to the promoter concerned.
From time to time we have special offers available for certain productions. These are time-limited and specific terms on availability and other conditions will be advertised with each individual offer.
All special offers are subject to availability and cannot be used in conjunction with any other offer.
A special offer will not apply to tickets already booked.
Only one discount is available per ticket.
Usual Perth Theatre and Concert Hall Terms and Conditions apply.
Booking fees apply.
Perth Theatre and Concert Hall reserves the right to withdraw or change the terms of any special offers without notice.
Perth Theatre and Concert Hall also reserves the right to withdraw an offer/discount/promotion at any time.
1. All prize draws are run by Perth Theatre and Concert Hall. By entering a competition you are agreeing to these terms and conditions.
2. All prizes are as described and cannot be exchanged for cash or any other goods.
3. There is a maximum of one entry per individual (unless otherwise stated).
4. Competitions are open to those aged 18 years or older on entry into the competition.
5. By entering our competition your name will be held on the competition database for the duration of the competition. Once the winner has been notified your data will be removed from this list. This will not affect any other Perth Theatre and Concert Hall mailing list that you are signed up to. The winner's contact email will be kept until the date of the event in case there is a change to the event that we need to make the winner aware of. Our Privacy Policy can be read here
4. Competitions will be drawn on the closing date noted.
5. The winner's name will be drawn at random and the judges’ decision is final.
6. We will notify the winner by email given. Perth Theatre and Concert Hall will not accept responsibility if contact details provided are incomplete or inaccurate.
7. Should the winner not respond we will redraw the competition after one week.
8. Perth Theatre and Concert Hall reserves the right to cancel or amend the competition at any stage if deemed necessary in its opinion.
9. Employees of Perth Theatre and Concert Hall, and their immediate relatives cannot enter the competition.
1) Minimum donation amount is £1.00. Each £1.00 donation will give you 1 (one) entry to the prize draw.
2) The prize is 2 x adult tickets for the specified show, or in the case of Sleeping Beauty, the prize is one private box to a performance (date TBC). Prizes are non-exchangeable, non-transferable, and no cash alternatives will be offered. There is one prize available for each draw.
3) Prize draws open for entries on a Monday and will be available until the following Sunday at 23:59. Entries outside these times will not be considered. Winners for all the prize draws will be drawn on Monday Feb 2nd, and contacted by email within 5 days of this date.
4) Winners will be selected randomly from all eligible entries using randomised software. Winners must claim their prize by email within 3 days of being notified. Failure to claim the prize in time will result in another winner being drawn.
5) The promoter(s) of this prize draw is Horsecross Arts Ltd, Perth Theatre and Concert Hall, Mill Street, Perth, PH1 5HZ. Horsecross Arts Ltd is registered in Scotland, no SC301328 and a charity no. SC022400.
6) The prize draw is open to residents of the United Kingdom aged 18 years and over. Employees of the Promoter or the Benefactor, as well as anyone connected with the draw, are not eligible to enter.
7) Free entry is also available by post. Entrants must send their full name, contact details, and the name of the prize draw on a postcard or in an envelope with correctly paid postage to the Development Team at Perth Theatre and Concert Hall, Mill Street, Perth, PH1 5HZ.
8) Any personal data collected for the purpose of this prize draw will be used solely for administering the draw, and contacting the winner. For further details on how we manage personal data, please refer to our privacy policy.
9) The promoter reserves the right to amend or cancel the prize draw if circumstances beyond their control make this unavoidable.
We welcome your feedback.
If you have any complaints, queries, compliments or suggestions please email us at info@perththeatreandconcerthall.com or use 'Contact Us' at the bottom of the page. We aim to respond within 10 working days.
We would love to hear from you.
Just in case you're in the wrong place, we are Perth Theatre and Concert Hall based in Perth, Scotland.
