Perth Theatre - Our ticket counter is open from Monday to Saturday 10am - 4pm for in-person and phone enquiries. We will also be open from 60 minutes before a performance.
Perth Concert Hall - The ticket counter will open 60 minutes before a performance.
You can also reach the box office by emailing firstname.lastname@example.org and we will get back to you as soon as possible.
Lost or forgotten tickets can be reprinted on the day of the event for a fee of 50p. Please contact Ticketing Services to arrange this. Unreserved and standing tickets cannot be reprinted.
Tickets cannot be refunded unless an event is cancelled.
Where possible you will be contacted by Ticketing Services either by email, phone or post. A refund will be offered for the face value of the ticket. Booking fees and postage will not be refunded. Credit and debit card payments will be refunded to the original card. If a card is no longer valid, we will refund by cheque or bank transfer.
We do not reserve tickets unless you have a group of over 10 people attending. If you would like to make a group booking please contact Ticketing Services.
Tickets cannot be exchanged to a different event. If you have bought tickets for an event that has multiple dates and/or times then it is possible to swap the tickets to a different performance within that run.
We do not operate a waiting list for sold out events. Make sure you follow us on Facebook and Twitter as we will announce it there if any tickets become available, however there is no guarantee that additional tickets will become available.
Where possible, we recommend using e-tickets which are delivered to your email address immediately upon purchase and can be printed or displayed on your smart device.
If physical tickets are needed, you can select to have the tickets posted to you for £1.50 as long as they are purchased at least 7 days in advance. If you want to collect the tickets you can do so until 4pm on the day of the event from the Box Office at Perth Concert Hall. After this time you can then collect the tickets at the venue where the event is taking place 30mins before the event starts.
We generally post out tickets 2nd class the next working day after you purchase your tickets. On average, tickets arrive with our customers within 3-5 working days.
Occasionally tickets can go missing in the post. Tickets can be reprinted on the night of the event, please contact Box Office to arrange this.
Tickets can only be posted to addresses within the United Kingdom. If you are purchasing tickets from another country, we recommend using e-tickets which will be delivered to your email address immediately upon purchase. Alternatively, you can pick up your tickets from the Box Office at the venue.
It is possible to do this if you purchase tickets by phone, but not online. Please contact Ticketing Services to arrange this.
All tickets include a booking fee where stated. It applies to all payment types and is waived for tickets priced under £8.50. The fee contributes to our ticketing system; ticket sales and fulfilment costs. Less than 50% of our income is generated through support from Scottish Government, Local Authority, Trusts and Foundations, corporate sponsors and individuals. Alongside other income streams such as ticket sales, conference & event and catering income, the booking fee helps us to stay an effective business, which in turn, allows us to reinvest in Horsecross Arts (charity no. SC022400) and the services we provide.
Mastercard, Visa and Maestro are all accepted. We cannot accept payments by American Express.
Where available, concessions usually apply to children age 16 and under, Young Scot cardholders, unemployed, students, people with disabilities and senior citizens 60+, however there are some events where only selected concessions are offered. Where possible carers go free. All concessions are subject to availability.
If an event is being brought to our venue by an external promoter they often set the pricing. Some promoters do not offer concessions, or they only offer selected concessions. If you are unsure if the concession type you are looking for is available for your chosen event please contact Ticketing Services who can advise you.
We accept our own Perth Theatre and Concert Hall Gift Vouchers. Gift vouchers can only be used for purchases at box office and not for food and drink at our cafe, restaurant or bars.
Tickets can be purchased using a Perth Theatre and Concert Hall Gift Voucher by phone, online or in person. Just quote the code that's on the voucher so we can apply the discount. If you are using the voucher to pay for tickets online there is a discount/voucher code box at stage 5 (complete sale) of the booking process where you can enter the code.
Gift vouchers are valid for 2 years from the date of purchase. If purchasing online and sending directly to the recipient, the voucher will be valid for 2 years from the date of receipt.
If you have account credit, this also lasts for 2 years from the transaction date.
Consumer cancellation rights apply to the purchase of gift vouchers. You have the right to cancel these goods within 14 days without giving any reason. The right to cancellation will expire after 14 days from the day of purchase. If you wish to cancel, you must inform us by letter sent by post or by email and return gift vouchers to us at your own cost.
On selected events, groups can buy 10 tickets and get the 11th free. Ticketing Services can advise if this offer is available for your chosen event.
On selected events special prices are offered for school groups. Please contact Ticketing Services to discuss the best price available.
It is important for us to have up-to-date contact details so that we can let you know of any changes to an event, including cancellations and time changes. Also, if you lose your tickets for a reserved event we can only reprint your tickets if we can cross-check the details you have provided with some form of ID to confirm you are the rightful owner of the tickets. When you sign up as a customer with us you also have the option to join our mailing list to receive up-to-date news and offers about our upcoming events. If you do not want to be on our mailing list there is an option to opt out of such mailings.
You can sign-up to our newsletter.
If you are registered on our website you can update your marketing preferences by logging in, selecting 'my details' and then edit your details. You can also contact Ticketing Services by phone 01738 621031 or visit us in person and we can update your preferences for you.
As a charity Horsecross Arts is reliant, for much of its income, on donations from funders, sponsors, trusts and generous individuals.
We appreciate, more than most, the challenges of the increasingly busy fundraising field.
Wherever possible, we meet visiting artists’ charitable collection requests as long as they follow our charitable collection guidelines. These guidelines require them to obtain written permission several months before an event, ensure that their audiences are aware of such collections, reserve our right to refuse collections for any reason and also oblige them to comply with charitable collection policies as set out by the Institute of Fundraising.
As part of our duty of care to audiences and visitors, we are unable to allow individuals to access our venues to carry out ad hoc charitable collections, or approach audiences and visitors in the vicinity of our venues with charitable collections.
On occasion we are delighted to be able to support local charities with event tickets for fundraising activities. Any such requests should be made at the Perth Theatre Box Office for the attention of the Ticketing Services Manager.
As our box office provider Spektrix is committed to providing customers with a secure web experience they will be disabling payment support for older computers and internet browsers that don’t meet up to date TLS (Transport Layer Security) protocol. This is a standard procedure that all websites that handle payments will need to implement.
Although customers should be aware of the change, in general, no direct action will be required. However, any customers using outdated browsers, Windows XP or Vista may be affected. Customers using these systems will still be able to access our website and search for events, but won’t be able to buy tickets.
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